Our Policies


Standard Service by United States Postal Service (USPS) Priority Mail.

Daily cut-off time is 2:00 p.m. (MST) Monday-Friday.

Not all services available in all areas.

Allow 7-10 days for delivery.

Not liable for misdirected, late, or lost packages.

Customer is responsible for ALL shipping charges.

We are not responsible for import and duty fees for international customers.

Most orders will ship within 24-48 hours.


NO Refunds given. Store Credit or exchange will be issued with receipt, within 7 business days.

Shipping Charges will not be refunded.

No Returns or exchanges on the following items: DVD’s, Clearance, Discounted, Sale items, Downloaded Items, Special orders, or Instruments tried and tested in-person at our various conference vendor booths.